INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM

ISO 20000:1:2018 IT-SMS

ISO 20000:1:2018 IT-SMS (INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM)

ISO 20000 Standard is an Information Technology-Service Management System (SMS) requirement. The main objective of this standard is the organization shall establish, implement, maintain and improve the Information Technology- Service management system within the organization. To ensure:

  • 1. Meeting the service requirements to achieve customer satisfaction
  • 2. Designing and delivering services based on the SMS that add value for the customer
  • 3. Continually improving the SMS and the services based on objective measurements In common business practice the ISO 20000 standard is also referred to as the SMS /IT-SMS standard.
ISO 20000-1-2018 ITSMS (INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM)

BENEFITS OF ISO 20000 iTMS CERTIFICATION

  • 1. Consistency in IT service delivery
  • 2. Reduce the response time for IT- service delivery
  • 3. Enhance customer satisfaction and retention of customer
  • 4. Improve Legal, Regulatory, and contractual compliance.
  • 5. Reputation enhancement among stakeholders, interested parties, and customers.
  • 6. Reduce the operational cost.
  • 7. Improve the business potential among the competitor
  • 8. Overall Improvement of the organization’s reputation in the market.
  • 9. Business opportunities improved.

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